FREQUENTLY ASKED QUESTIONS

 

+ HOW WILL I ORDER?

Shortly after Picture Day, you will be e-mailed the link to a class proofing gallery. There will be 2-5 images of each child. Images will be in both color and black and white. We don’t choose which photos you print; you do! You will have full control over which prints, canvas wraps, and digital files you want to order directly from the viewing gallery. The ordering process is simple and secure! Your school gallery SALE will be live for one week. Once orders have been placed, your digital orders will be delivered immediately, and print orders will be delivered to your doorstep within the shipping time you choose.

+ HOW DO I PURCHASE THE DIGITAL ALBUM? I CAN’T SEEM TO FIND THAT OPTION.

Not to worry, we have created a tutorial so you can get a VISUAL reference as well as written step-by-step instructions: HOW TO ORDER DIGITAL PHOTOS

+ WHY AREN’T THERE ANY IMAGES OF MY CHILD/SIBLING PICTURES?

Some kids are super engaged and ready to give us a variety of photo-worthy expressions, and some are much more reserved. There’s always a few kids who were absent or just unwilling- sometimes it’s just not their best day! We always go above and beyond to make repeat efforts (giving children breaks, switching photographers, enlisting a teacher’s help) to get amazing portraits of each child. You can always either contact us or the school director to verify an.

+ DO YOU OFFER STAFF DISCOUNTS?

We sure do! If your head administrator hasn’t yet shared your promo code with you, just send us a quick email! We sincerely appreciate working with staff and teachers on Picture Day. Without your help, it wouldn’t be possible! :)

+ WILL YOU HAVE A MAKE-UP DAY?

We traditionally hold two POP-UP events a year in Chicago! One in the Spring and one in the Fall. We will share sign up deatils once scheduled. If you want to know before everyone else subscribe to our mailing list.